This website is operated by Dynisma Ltd (‘we’, ‘our’, ‘us’), a company registered in England.
We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:
• the personal information we collect about you
• what we do with your information, and
• who your information might be shared with.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
Our status and contact information
We are a 'data controller' for the purposes of the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 (as incorporated into UK law) and any subsequent UK data protection legislation and we are responsible for, and control the processing of, your personal information.
This policy has been written to comply with the legal transparency requirements and sets out the types of personal information we process, the purpose and basis for such processing, and the rights that you have as a data subject. If you would like to contact us regarding this privacy policy, please visit https://www.dynisma.com/contact for our contact information.
Who does this privacy policy apply to?
This privacy policy applies to any individuals whose personal information we process during the course of business, which includes:
· Our prospective customers and recipients of our marketing communications;
· Our customers and users;
· Our suppliers, service providers, agents, and subcontractors; and
· any individuals whose data we receive from any of the above for the purposes of operating our business and providing our products and services.
If you are unsure how this policy applies to you, please contact us (see ‘How to contact us’ below) and we will be happy to help.
What information do we collect and process?
Personal information provided by you
During the course of accessing our website, using our products and services, contacting us, visiting our premises, providing services to us, or otherwise dealing with us, you may provide us with a range of personal data which we will use in the course of our business. This personal information may include:
· Your name or another unique identifier;
· Your address;
· Your age and/or date of birth;
· Your contact details (which may include your landline telephone number, mobile number, and/or email address);
· Payment or other financial details (e.g. payment card information, bank information);
· Your employer and/or professional information (e.g. job title and/or type, professional qualifications, industry); and
· Other related information.
Information we collect automatically
Our website and services may collect certain information about you automatically (such as your IP address, geographical location, browser type and version, operating system).
Personal information provided by third parties
Occasionally we may receive information about you from other sources (such as our suppliers, customers, or group companies), which we will add to the information we already hold about you in order to help us operate our business effectively.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• transfer the personal data and give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; and
• give consent to the processing of his/her sensitive personal data (if applicable).
How we use your data and our legal basis for processing your data
We may process your data for a variety of reasons, including because:
• we are legally obliged to e.g. to confirm your identity;
• the processing is necessary for the performance of the contract with you to provide our goods and/or services; or
• it is in our legitimate business interests to do so.
In some instances, we will rely on your consent to process personal data and where we do this, it will be flagged to you at the time.
Our main processing activities for personal data, and the legal basis on which we perform those activities are:
Prospective customers/marketing recipients:
We will process your personal data in order to contact you in relation to our products and services and keep a record of our communications (e.g. sales telephone calls, quotations and offers).
Our legal basis for doing so is our legitimate interests, which allows us to market our products and services to individuals provided there is a business case for doing so and our interests do not override the rights of the individuals in question. If you wish to object to direct marketing, you may do so by contacting us.
Customer/users:
We will process your personal data in order to provide our products/services to you and to provide you with information and updates regarding the same. Our legal basis for doing so is that the processing is necessary for the performance of a contract. We will also keep a record of your data and use it for related purposes, including account management, customer support, and audit purposes, on the basis that we have a legitimate interest in doing so.
We may also contact you in relation to other products and services that may be of interest. Our legal basis for doing so will be the same as for prospective customers, as set out above.
Site visitors:
If you are visiting our premises, we will process your personal data for security, health and safety and general administrative purposes, in order to keep a record of site visitors and ensure our policies and procedures are complied with. We may also contact you in connection with your visit and to continue discussions with you. Our legal basis for doing so is our legitimate interests.
Suppliers, service providers etc.:
We will process your personal data in order to coordinate our relationship and the receipt of goods and/or services from you, including making payments to you, dealing with accounts issues, placing orders etc. Our legal basis for doing so is that the processing is necessary for the performance of a contract.
Other processing activities
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of training, fraud prevention, and/or quality assurance. We may also retain copies of communications and details provided to us by you, for example support requests, account queries, complaints, for internal account management and auditing purposes. This is done on the basis of legitimate interests.
Storage of your information and who your information might be shared with
We will primarily store your personal data within the United Kingdom and European Economic Area. We do not routinely store personal data outside of those regions but may transfer personal data to suppliers and partners elsewhere if necessary to do so for the performance of a contract with you.
We may disclose your personal data to:
• other companies within our group to the extent that there is a legitimate interest in doing so to support our business aims;
• our agents and service providers, to the extent that they require access to the data in order to provide goods/services to us, in which case they will be bound by a contract requiring them to process personal data in accordance with the requirements prescribed by data protection law;
• law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
• a third party purchaser if we sell our business, in which case, customer and user information will be a transferred asset.
Keeping your data secure
We will use appropriate technical and organisational measures to safeguard your personal data in accordance with our legal obligations.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How to contact us’ below).
What can I do to keep my information safe?
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Transfers of your information out of the UK & EEA
Before we transfer any personal information outside of the UK or EEA, we will ensure there is a valid legal mechanism for doing so and that your rights as a data subject are adequately protected.
How long do we keep your personal information?
We keep your personal information for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal information to comply with our legal and regulatory requirements.
What rights do you have?
You are responsible for ensuring that information you provide to us is accurate, complete and up-to-date. You can review and change your information by contacting us.
You have a number of rights in relation to your personal data, these include the right to:
· find out how we process your data;
· request that your personal data is corrected if you believe it is incorrect or inaccurate;
· obtain restriction on our, or object to, processing of your personal data;
· if we are relying on consent, you can withdraw your consent to our processing of your personal data (including any direct marketing);
· if we are relying on legitimate interests for direct marketing, you can object to receiving such direct marketing;
· obtain a copy of the personal data we process concerning you. We will take steps to verify your identity before responding to your request. Once we have verified your identity we will respond as soon as possible and in any event within one month.
· lodge a complaint with the UK supervisory body, the Information Commissioner’s Office (the ICO) here https://ico.org.uk/. If you have a concern or complaint about the way we handle your data, we ask that you contact us in the first instance to allow us to investigate and resolve the matter as appropriate.
If you would like to exercise any of your rights or find out more, please contact us.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time, and if we do so we will highlight any changes to these pages.
How to contact us
Please contact us at hello@dynisma.com or by visiting https://www.dynisma.com/contact if you have any questions about this privacy policy or the information we hold about you.